A rant on time: Part deux*
Almost a year ago I posted an entry named “A rant on time”, regarding how companies, big and small, could forget that they exist for their costumers. It isn’t rocket science, just a bit of common sense.
Now for the second part. On Monday I sent 3 emails to different providers. I wanted to know the available sizes for stainless steel tables and their prices. Only one answered on Wednesday and asked my phone so she could talk with me. At the end, she spent US$2 calling my cell phone asking things she could have asked via email. Sigh. The worst part is that I am still waiting for the price.
Since I couldn’t wait any longer, I decided to use the phone and spend US$1 in calls. In the first company they gave me excuses like “he isn’t here” or “he’s had a lot of work”. Why should I care? Anyway, they passed me this guy who took an aggressive position. Hello! I am possible customer! Another sigh. Anyway, he promised to send the price later in the day.
The second company excused itself, “he’s been out a lot”. Again, I don’t care. They promised to send the price and they did, it just arrived (quite expensive btw)
When I called the third company I was tired of telling them that they sucked regarding to emails. Fortunately, the guy who picked up the phone took all my information immediately and promised to send the price later in the day.
I don’t want to end like grandpa Simpson, sending letters telling them that they suck big-time, but it seems I will have start to do it. Why? Because for some reason, I have this image of myself, 40 – 50 years old, traveling in a zodiac in the middle of the Pacific Ocean, trying to fix a blunder from a LPG 3rd world supplier. Grrr.
Well, sorry people. Next time I will (try) to post something merrier.
*This entry was originally posted in Liftport’s blog.